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***Frequently Asked Questions***
1.) Do I get my own gauge cluster back or
is it an exchange program?
Absolutely! We receive your gauges, service them, and send
your gauges back to you. Among other reasons, the main one is
that most of the gauges store the bike's mileage internally.
It would not be right to send back a set of gauges with different
mileages.
2.) What is the normal turnaround time?
Although not guaranteed, all orders are usually shipped within
2-3 days of being
received unless there is some type of problem (Such as no payment,
no return address, a part out of stock, holiday). We try to
ship all orders ASAP. We ride too and know what it's like to
be without your ride for an extended length of time.
3.) How do I know you won't damage my gauges?
We can't do much to prove it to you other than tell you we
have thousands of satisfied customers. We can't guarantee the
shipping process, that's why we insure every gauge we ship.
(See our policy page for more info).
Friend us on facebook (search for Blue Gauges) and post
pictures and read reviews.
4.) Is your work guaranteed?
On the rare occasion that something may go wrong with the
lighting of your gauges we will gladly test your gauges at no
charge. Since we only work on the lighting and faceplate portions
of the gauges, we offer to repair any problems you may have
with these areas only at no charge for the entire time you own
the gauges. If there is a problem with our work, we will pay
priority mail return shipping back to you and refund up to $10
to cover your cost of shipping back to us. If the problem is
not a result of our work or there is no problem with the gauges,
then you will need to pay for shipping both ways.
5.) Will this mod affect my warranty?
Most likely the dealer will give you a hard time if they
see the gauges had been modified. Dealers will often put
more effort into finding
a reason not to honor your warranty than to attempt fixing the
problem. Don't let them instantly say "it must be the gauges".
If they try to tell you this, have them prove it first by using
a known good set of gauges.
6.) How do I ship my gauges to you?
Our address is a UPS store, where we can receive all the delivery services including, Fed Ex,
UPS, Airborne Express, US Mail. The most common methods people
use to ship their gauges to us is UPS (Ground) or Priority Mail.
If shipping Priority Mail, just ask for insurance on your package.
Total should be around $10 if the box doesn't have a ton of
packing material in it. For UPS, you have to specify the extra
insurance on their forms. Please do not disassemble your
gauges. They are safe with the covers on. You may however
remove any extra weight or parts that you dont want to get
damaged such as chrome or visors (like the M109 tach) or
heavy metal cases (Like the Harley V-Rod)
For orders from outside the USA:
PLEASE READ
7.) Do you have a phone number that I can
call in an order?
Unfortunately, at this time we don't have a business phone.
All orders by credit card can only be taken through
paypal.com. If you need
to contact us for other reasons questions, the best way is via
email. We answer all emails every single day!! Even on the rare
occasion we are out of the office, you will at least get an
automated response. If you don't get a response by email,
please make sure you gave us a working email address and be
sure that you can accept messages from email addressed from
bluegauges@yahoo.com. We often can't get a reply through
because of an incorrect email address or an email account
that is over quota and not accepting any more email or
because yahoo is listed as a spam domain. We take
great pride in answering emails quickly and we stress that
if you don't hear from us, try sending another email from a
different email account . You may also want to make sure you
can receive emails from stamps.com as this is how you will
be notified of tracking information.
8.) I am in a hurry, can you get the gauges
back to me fast?
We can ship overnight by FedEx, UPS, or Express Mail. With
UPS or FedEx you can prepay the return shipping and include
the label with your gauges. For Express Mail, just add the express
mail upgrade at the bottom of the backlighting page related
to your gauges. For faceplate orders, add $15 to your order.
This does not mean we can improve the turnaround time, only
that the time in shipping is reduced.
9.) How do I order?
We have put together an extensive description of the ordering
process on this page.
10.) Where can I get a different faceplate?
We offer Illumiglo faceplates
HERE. We also offer custom made
faceplates for Harley gauges
HERE. Faceplates are installed free when ordered
with backlighting and qualify
for a lifetime warranty when we do the installation. In the case of
the illumiglo faceplates which require 12v power, we can install
them directly to the circuit board inside of the gauge cluster
so they become "Plug and Play". (See question
#16).
11.) Can you tell me how I can change the
mileage in my gauges?
This information is not available. More Info
HERE
12.) Can I buy a kit and do the backlighting
myself?
We do not sell individual LED's and we would not suggest doing
this modification yourself. It is much too difficult for the
average person. We have seen too many damaged gauges that
end up costing $400-$600 to replace. Besides, we have
tested many LED's for maximum brightness and believe to have
the brightest available. Also, we have purchased large quantities
of LED's and can offer the service for a slight bit more than
what it would cost you to do it yourself. However if you must
do it yourself -->See an example
of what's involved here. If you let your buddy do
your gauges and they are now not functioning, we can also do
repairs. You must send the gauges to us for an
estimate before we can quote a price but most repairs are
$75 or less.
13.) Can you tell me the specifications
of the LED's you use so that I can find my own?
The LED's vary depending on the bike. Most of the bikes use
a size 1208. Different bikes use a different number of LED's.
(Anywhere from 8 in the 954 gauges to 31 in the Hayabusa gauges)
I understand the situation you may be in (overseas, etc.) but,
we have spent several hours looking for and testing several
different pieces from several manufacturers for each and every
gauge available on this website. Most of this information is
not given out freely.
14.) Can you do backlight modifications
on other models not listed on your home page?
We are always adding new models to the list. If you believe
that your gauges use LED's (not Bulbs) we will do them
for only the cost of parts and shipping. In exchange, we ask
that you allow a few extra days for testing, pictures, etc. Send us an
e-mail. If you are unsure whether your gauges use bulbs
or LED's, you will have to open them up and look. The following
links are to pictures to show what a bulb looks like versus
an LED.
LED EXAMPLE An LED will be surface mounted to the top
side of the board and can not be changed without soldering
equipment.
BULB EXAMPLE Bulbs will be mounted in holes in the board
and can easily be removed by hand.
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